TERMS & CONDITIONS
Order Dispatch Time:
All our wedding flowers are handmade to order for you, current delivery times are shown at www.thebridesbouquet.co.uk/delivery – see also special message re how delivery is effected by the Government restrictions re COVID-19
In most cases each item is hand made to your exact requirements and will have been fully personalised by the customer when placing the order, creating to these requirements takes both our time and skill, items are ordered in specifically for your design to be created, so please make sure you have made the correct choices before submitting your order, unfortunately as we offer a bespoke service, changing your mind over colours, style etc once work has commenced or you have received your order is not something we can facilitate. As each of our items is handmade to order, due to the fast turnaround of raw materials and variation in stock available to us, flowers/ribbon shades and type etc the ONLY way to guarantee all items match is to order everything required in one go, items ordered at different times may vary and cannot be guaranteed to be exactly the same as ones created at a different time.
We ship to the address provided to us by yourself at checkout, it is the buyer’s sole responsibility to check all information provided, ie contact details, delivery address and the wedding date is correct prior to placing an order, an invoice is generated automatically and emailed to you which shows all the info provided to us and if you notice you have made a mistake with any of this, you will need to contact us immediately for us to rectify our paperwork, failure to notify us of an error made on your part means we cannot be held responsible for working to the information given.
The majority of the items on our website are personalised to your exact requirements, in accordance with the sale of goods act, “personalised goods or goods made to a consumer’s specification” (this includes all bespoke custom orders either placed on the website or via email) are non-returnable, we DO NOT work on a sale or return basis. All our artificial flower arrangements are hand made and we only use brand new flowers which are all checked before use. Pictures shown are for illustration only as all arrangements are hand made to order so the picture may be slightly different to finished product.
We only accept returns of items which have been supplied incorrectly or are faulty – though please remember that every item we create/supply is carefully checked to be perfect before it leaves us Because the majority of our items are handmade to order in accordance with the sale of goods act, we do not work on a sale or return policy. We offer a totally personal service and all of our designs are created to your exact requirements, this takes time and means you receive exactly what you have requested… because of this we don’t accept returns unless we have supplied incorrectly. Please be aware that any items found to have been deliberately damaged to procure a refund under false pre-tenses will NOT be accepted and a refund will be refused in these circumstances. In the highly unlikely event that personalised items are supplied faulty or incorrectly – we will rectify the items and reimburse reasonable postage costs incurred by the customer to send the faulty/incorrect item back to us. In the unlikely event that there is a problem with your order, please contact us WITHIN 72 hours of taking delivery to advise, once this period has lapsed the assumption is that you are fully happy with your order and satisfied that you have received everything ordered.
PLEASE NOTE: We will only accept the return of item supplied incorrectly IF it is sent back within 48 hours of contacting us, the item must be in original unused, perfect condition. This includes any items that smell of smoke and items returned in unsuitable packaging, it goes without saying that every care should be made to ensure the item gets back to us in perfect condition, box the item you wish to return securely as sending the item back is at your risk and any damage incurred will be the responsibility of the sender and will result in you not receiving a refund. .We would advise using recorded delivery as items are returned at the customer’s risk, the goods and the parcel is not our responsibility until we sign for it. For your information any item(s) sent back in inappropriate packing, we will either refuse delivery and the item will be returned to you or in the case where a parcel is delivered to us which we then open and the goods are found to be damaged, you will be informed and a refund will be refused.
Will not accept returns sent back after your event date under any circumstances.
Any orders that are placed with 7 weeks or less till wedding date stated at the checkout will not be eligible for a refund under any circumstance due to the fact these are last-minute orders and extra stock and labour costs that incur within the workshop
CANCELLATIONS – SEE UPDATE RE SPECIAL CIRCUMSTANCES RE COVID 19 – this message overwrites the details given below which are only applicable once the government restrictions are lifted.
If you’ve not yet received your flowers and you decide you no longer need them, simply inform us of your wish to cancel, though please be aware that all orders are booked into a tight calendar schedule and goods are ordered well in advance to fulfil orders and our team work tirelessly to fulfil orders in a timely manner. Accordingly, there will be a 20% cancellation fee on all flower orders if you’re cancelling after we have programmed your order into our tight schedule
If you’ve purchased your flowers and you wish to cancel your order after 7 weeks from when the order was placed, and we have started to work on the flowers then the retention will be 50% of the total order value though cancellations after 10 weeks of the order being placed will be subject to a 75% retention fee as the flowers will almost certainly be near completion.
If your order is a custom made bouquet where specific flowers/colours/embellishments have been chosen and we have sent an invoice directly to you, then we won’t be able to refund if they have been started already.
We aren’t able to re-use flowers after they have been cut and our teams time & effort to create the orders cannot be undone so these policies and retention fees are purely to cover our admin costs, staffing and procurement expenses.
None Stocked items – we don’t work at all on a sale or return basis for any of our items, our silk bunches, florist sundries, venue decor, candelabras and other items which are not made or stocked by us will be subject to a 25% restocking fee should you change your mind or make an error and wish to return, you will be responsible for the return of the goods back to us
SALES & DISCOUNTS
Prices are agreed at the time of checkout, any promotions or discounts offered will only be applied on new orders and not be applied retrospectively, no partial refunds will be given under any circumstances, just as we won’t invoice you should price increase after you have placed your order!
All of our artificial flower arrangements are hand made and brand new. Pictures are for illustration only as all items are handmade to order so the picture may be slightly different to finished product, ie seasonal availability of items may mean some items use may differ from those photographed.
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